Refund and Returns Policy

Unfortunately, all our goods are exempt from being returned

But there are certain situations where refunds are granted:

Any product that is not in its original condition, is damaged/rotten, or missing parts for reasons due to our error.
This refund and returns policy lasts 2 hours. If 2 hours have passed since your purchase, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at+264 81 403 1630 or by mail: sales@dialafruitnamibia.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@dialafruitnamibia.com or call us +264 81 403 1630 to come collect the good(s) or collect and bring the new one.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Delivery Returns

To return your product, you should call us +264 81 403 1630 or mail your product to:

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. or If you receive a refund, the cost of return delivery will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.